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Security Matters

Q1. Is my Credit Card Details safe on your website and How stable is it?

Our site is protected by McAfee’s enhanced security protocols and SSL 64-bit encryption, and it is monitored for consistency 24 hours a day, 7 days a week. As a result, you don’t have to be concerned about site security. On our website, we make every effort to ensure that your information is completely secure.

Q2. Is it possible for a third party to gain access to consumer information on your website?

No one can do it. Our system is completely secure, and we never, ever share any information with third parties.

Product Downloading and Payments

Q1: What are the different types of payments you accept?

Both major credit/debit cards are accepted for payment.

Q2: I’m attempting to pay for my product, but I always receive an error message.

Please double-check that all of the fields are filled incorrectly. For this purchase, you could try using a different payment method. For assistance, please contact Live Chat Support or send an email to [email protected]

 Q3: Where can I get a copy of the product?

You can find your order number and the download button by logging into your account at After that, you can immediately download the purchased product.

Q4: After I’ve paid for my product, when will I be able to download it?

You can immediately download the Product from your member region if your payment was successful and you got a confirmation e-mail from our team.

Q5: How Unlimited Access and Reseller Access are different?

Unlimited Access includes unlimited access to all of the tests on our website, but only 10 exams a week. If you try to download the exams from different regional IP addresses, your account will be suspended.

You can download any exam as many times as you like with Reseller Access, and there is no time limit. You can also customize the exams with your own logo and resell them.

General Inquiries

Q1: What do you offer or sell?

  We provide certification test training materials for a variety of organizations.  Our items are available in PDF and Practice Test Software formats. 

Here’s a full list:

 Q2: Do you provide certification or training? What method can I use to obtain my certification?

As previously mentioned, we only have preparation materials. Visit test-taking websites such as and to participate in a certification exam and become accredited.

Q3: Which certification is best for me?

We do not provide consultancy in this regard –we recommend that you visit Certification-related discussion forums.

Q4: Can I just use the Questions & Answers Product to pass a certification exam?

Yes, of course! We are fully confident in the products’ consistency. Simply ensure that you review the respective Exam’s Q&A for two weeks prior to taking the actual Exam. Our money-back guarantee demonstrates our confidence in our goods.

Updates and Assistance

Q1: How long will my Product be valid for warranty and service claims?

We offer product support and a 90day money-back guarantee from the date of purchase (for Basic Plan).  You may, however, purchase an extended Update plan for up to 12 months.

 Q2: How often do you update your products?

Exam updates do not have a set date because they are dependent on a number of variables that we do not have direct control over. We can assure you, however, that regardless of when a product is updated, we will ensure your success.

Q3: Do you offer a free update?

During the 90-day period following the date of purchase, we provide free updates. After this time, you can renew your upgrade period access for another 90 days at a 50% discount to receive free updates and support for the product.

Q4: How do I sign up for free updates?

All customers receive 90 days of free updates. You will “check-in” to your account on our site during this time and find the modified product there.

Q5: There was an upgrade, but I still got the old version when I downloaded it. So, what do I do now?

Your machine is most likely cached with the previous update. Delete any copies of downloaded software from your device, then restart it and clear the local web cache. Then you can start over with a new Product update.

Q6: Will support and assurance be extended after the license expires?

Yes, you will get a 50% discount on renewing your “Expired License.” Simply click the ‘Renew’ button next to each product in the “Member Region” to do so. The license will be valid for another 90 days after renewal. If you have any issues, please contact our customer service team.

Q7: Why is the product displaying fewer questions than before?

Why waste time answering questions that are no longer relevant? During Product Updates, older questions that are no longer relevant to the real Exam are excluded, resulting in a reduced number of questions in the product. This means you’ll have to study fewer questions and get higher grades as a result.

Other Questions

Q1: What if I discover a flaw in one of your products?

If you find an error or mistake in one of our products, we would appreciate it if you could give us a “screenshot” of the issue. We’ll fix the problem as soon as possible and send you a new version of the product.

Q2:  I Used the Product and failed how am I able to ask for a refund?

In case you fail the exam at the first attempt then you could claim a refund or change the examination for another exam of your preference. Please view our assure web page for extra information. you can clearly send the unique fail file in PDF format to [email protected] and our team will help you in a quick time.

Q3: How do I obtain a discount?

Value Packs or Bundles for common Exams are available at a discounted price. If you want to purchase three or more items, please contact a Team member for Total Invoice discounts.

Q4: What “Operating System” and other conditions for using products?

Our items are available in PDF and Practice Test Software formats. Almost every operating system, including Windows, Mac OS X, and Linux, supports the PDF format. As a result, you don’t have to be concerned with device specifications. To use our goods, you’ll need a “free pdf reader.”